Booking Terms & Conditions

GENERAL CONTRACT CONDITIONS .

The purpose of these General Contracting Conditions is to regulate the contractual relationship between HOTELES MANILA, SA (hereinafter "the company/entity") and you (hereinafter "the client/user"), relating to the contracting and/or purchase of hotel and/or tourist accommodation services carried out through the website www.hotelipanemapark.es (hereinafter, "the website"), a domain owned by HOTELES MANILA, SA, a legally constituted company with registered office. at CALLE ANTONIO MARÍA ALCOVER, Nº 11 07600 PALMA DE MALLORCA, BALEARIC ISLANDS, provided with CIF/NIF number A07018831 and registered in the PALMA DE MALORCA Mercantile Registry in Volume 2382, Folio 196, Sheet 6629, Section 8.

I.-INFORMATION PRIOR TO CONTRACT .

If you are under 18 years of age, you cannot purchase and/or contract any of the hotel and/or tourist accommodation services on the website www.hotelipanemapark.es. To acquire and/or contract any of the hotel and/or tourist accommodation services on the website, you must be of legal age.

We recommend that you read these general contracting conditions at the time prior to making the purchase, since its acceptance is a prior and essential step for contracting. Prior to the start of the contracting procedure, the company/entity makes these general conditions available to you so that they can be stored and reproduced by you.

We inform you that an electronic file of these general contracting conditions is produced, which will be accessible to you at all times. All information provided during the contracting process will be stored by the company, and you, prior to contracting and during the purchasing process, will be able to access, archive and print these general contracting conditions for your consultation.

We inform you in advance of those procedures that you must follow to accept these general contracting conditions. The procedures for contracting the hotel and/or tourist accommodation services offered are those described in these general conditions, as well as the specific ones indicated on the website during navigation, so that you as a client/user declare that you know and accept these procedures as necessary to acquire and/or contract the hotel and/or tourist accommodation services offered on the website.

The contracting of our hotel and/or tourist accommodation services may be formalized at your choice in any of the languages available on the website. However, the language in which these general contracting conditions are formalized is Spanish.

During the contracting procedure, the company makes available appropriate technical means to identify and correct errors. Any modification or correction of the data provided by you during navigation must be made according to the instructions included on the website. This website shows confirmation windows for the data provided, which may not allow you to continue with the purchase or contract if the data entered is not in the correct format. In any case, before making the payment you will be able to view on the website the selected hotel and/or tourist accommodation services and the details of your contract so that, if necessary, you can modify the data of this contract. If you detect an error after completing the payment process, you must contact customer service at the telephone number: 971441212 or at the email address: rcrespi@hotelipanemapark.es. By providing your personal data, you give your express consent to the processing of these personal data for the purpose of acquiring and/or contracting the hotel and/or tourist accommodation services of the website.

The online acquisition and/or contracting of hotel and/or tourist accommodation services offered by the company through this website is subject to the provisions of these General Contracting Conditions.

The acquisition and/or contracting of any of the hotel and/or tourist accommodation services of the company through the website requires acceptance of each and every one of the general contracting conditions and/or the particular conditions that are applicable to hotel and/or tourist accommodation services acquired and/or contracted. These General Conditions are subject to the provisions of Law 34/2002, on information society services and electronic commerce; Law 7/1998 on General Contracting Conditions; Royal Decree 1906/1999 which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and the complementary laws that may be applicable.

For any questions, you can contact us at the email address: rcrespi@hotelipanemapark.es.

II.-SELLER DATA .

This website is operated by:
MANILA HOTELS, SA CIF/NIF. A07018831
Address: CALLE ANTONIO MARÍA ALCOVER, Nº 11 07600 PALMA DE MALLORCA, BALEARIC ISLANDS.
HOTELES MANILA, SA sells hotel and/or tourist accommodation services www.hotelipanemapark.es.

The company/entity has its registered office and/or establishment at CALLE ANTONIO MARÍA ALCOVER, Nº 11 07600 PALMA DE MALLORCA, BALEARIC ISLANDS.

HOTELES MANILA, SA is the owner of the domain and the website www.hotelipanemapark.es. III. PURPOSE OF THE CONTRACT CONDITIONS.

The purpose of these contracting conditions is to regulate the conditions of sale of the hotel and/or tourist accommodation services offered by the company on this website. These conditions regulate the contractual sales and/or contracting relationship generated between the company and you at the time you accept the corresponding box during the online purchasing and/or contracting process.

The characteristics of the hotel and/or tourist accommodation services acquired and/or contracted are reflected on the website.

The contracting by you of any of the services offered through the page www. hotelipanemapark.es entails acceptance and subjection to these General Contracting Conditions and the particular conditions that, where applicable, apply to the contracting of each of the hotel and/or tourist accommodation services.

The prices applicable to the hotel and/or tourist accommodation services contracted by you are those indicated on the website on the date of contracting and/or acquisition. VAT is included in the price. All the means and technical requirements required to access the website and the hotel and/or tourist accommodation services offered therein will be the exclusive responsibility of the client/user.

Once you access the website, to proceed with the acquisition and contracting of the different services, you must follow all the indications and instructions included on the website, completing for these purposes the required contracting conditions and other forms established for each service. , which will entail reading and accepting these General Contracting Conditions, as well as, where applicable, the particular conditions that may apply.

IV.HICKING PROCEDURE .

The contracting of hotel and/or tourist accommodation services must be done through the specific selection of the desired service using the purchase selection instruments found on the website. Once the purchase request has been selected and verified, you must expressly accept the contracting conditions, as shown on the website. From the moment of acceptance, you acquire the status of client/user of the company/entity. We recommend that you read these General Contract Conditions more carefully, and print on paper or save the document in electronic format. To contract any of the hotel and/or tourist accommodation services on the website, you must register your personal and/or professional data. In some cases you must configure a username and password that allow you to access areas that require this prior identification. At the time you register your personal data on our website, or contract one of our services, your personal and/or professional data are incorporated into our database, and will be used exclusively to process the sale of the product. contracted service, during the selected period and send you information or offers of services similar to those purchased that may be of interest to you. At any time you can modify the data in your customer record (address, contact telephone number, email address, etc.).

Purchase/contracting procedure:

1.-To start contracting and/or acquiring a service from the website, you must follow the instructions on the page and must select the service you are interested in contracting.

You will be able to view and control the selected hotel accommodation service by following the purchase and/or contracting instructions on the website. At the time of selecting the service on the website you will be able to view the characteristics of the service and its price. We also specify whether or not VAT is included in the final price of the selected service and the contracting conditions, including information related to expenses. VAT is included in the price.

Once the selection of the hotel accommodation service is complete, you must proceed to payment. Before confirming payment, we will inform you again of the price of the hotel and/or tourist accommodation services that you have selected, specifying whether or not VAT is included in the final price of the selected service, the contracting conditions, including relative information. on the date of provision of the selected service, and we will also indicate whether or not there are extra expenses, specifying their amount. In any case, you will be informed of the expenses of the hotel accommodation service that you have contracted in the event that these are not included in the final purchase or contract price of the selected service.

Additionally, you will receive information regarding the possibility of applying discounts. At this point you can continue purchasing or make payment and/or contract.

2.-To contract and pay for the service you must fill out a form with the information requested. The data that is mandatory to proceed with the purchase and payment will be marked with an asterisk.

Once the mandatory personal data in the contracting and payment form has been implemented, you must accept the Contracting and Purchase Conditions by checking the corresponding box. In addition, you must expressly accept the processing of your personal data for the purpose of acquiring and/or contracting the hotel accommodation services of the website by checking the privacy policy and processing of personal data box. You can also request, by checking the corresponding box, to receive newsletters and offers from the company/entity. And confirm the billing address.

3.- The payment method accepted by the company/entity is:

• Visa
• Master Card
• American Express.
4.- For the company/entity, the safety of its clients is essential […]. Therefore, in order to protect the transmission of confidential information, the website has a data encryption protocol through an SSL Security Certificate. SSL encryption technology protects economic transactions and data flow (name, address, credit card number, etc.), allowing operations to be carried out securely. To pay with Visa and Mastercard credit cards, the client must have payment activated through CES (Secure Electronic Commerce). You will be able to distinguish whether the Secure Electronic Commerce protocol is activated by the VISA “Verified by VISA” and Mastercard “Mastercard Secure Code” logos. In all operations the system performs a validation with the bank issuing the card with which you is being paid, asking for a key / PIN / signature / security code that the client must have, and which together with the card number, expiration date and the 3 digits on the back guarantee the security of the operation. We call this key / PIN / signature / security code CES Security Code or secure electronic commerce CES Code. The client's credit card data will be absolutely confidential (neither the company/entity nor third parties will be able to have access to them). In the event that payment by card is denied, the contract for the service will be automatically cancelled, informing the client of the cancellation by electronic means. 5.- Finally, you must confirm the contracting and/or acquisition of the selected hotel and/or tourist accommodation services.

V. CONTRACTED SERVICE .

The hotel and/or tourist accommodation service is offered on the website with a description as accurate as possible of its characteristics.

VI.PRICE AND AVAILABILITY OF THE SERVICE .

The prices applicable to each of the hotel and/or tourist accommodation services are published on the website and indicated in each service. The prices of hotel and/or tourist accommodation services are reflected in euros.

Before you accept the contracting and/or acquisition operation, the prices of each of the hotel and/or tourist accommodation services selected and/or contracted will be clearly specified, in addition to the expenses that will be applicable to the operation. and any promotions or discounts that, where applicable, may be applicable.

The company reserves the right to modify its prices at any time. In case of modification of the sale price, the hotel and/or tourist accommodation services will be invoiced according to the price in force during the registration of the contract and/or acquisition.

Any payment made to the company/entity will entail the issuance of an invoice in your name.

For any information about the contracted and/or purchased service, you must contact the address rcrespi@hotelipanemapark.es by email, indicating your client/user information in the subject of the message.

VII.OFFERS .

The offers are duly indicated. The hotel and/or tourist accommodation services offered on the website will be available until any modification related to the product occurs, which will be notified one week in advance.

VIII.RIGHT OF WITHDRAWAL AND CANCELLATION .

The right of withdrawal of the user/consumer, provided for in article 68 of Royal Legislative Decree 1/2007, of November 16, is not applicable to this contract, since it is a hotel accommodation service and the following provisions apply. exceptions to the right of withdrawal provided for in art. 103 of Royal Legislative Decree 1/2007, of November 16.

Cancellation Conditions: The withdrawal and/or cancellation conditions are specified in the contracted reservation.

To exercise the right of withdrawal, the client can use any of these means:

a) Via telephone number 971441212.
b) By mail to the address CALLE ANTONIO MARÍA ALCOVER, Nº 11 using the withdrawal form that the client can download here, and which can also be sent by email to the address rcrespi@hotelipanemapark.es. In this case, the client must put the WITHDRAWAL FORM in the subject line.
WITHDRAWAL FORM (You should only complete and send this form if you wish to withdraw from the contract)
ATTENTION OF: HOTELES MANILA, SA with NIF/CIF: A07018831, address: CALLE ANTONIO MARÍA ALCOVER, Nº 11 07600 PALMA DE MALLORCA, BALEARES, Tel: 971441212, Email: rcrespi@hotelipanemapark.es.

I hereby inform you that I am withdrawing from my reservation contract with reference no.
Reference no.
Reference no.
Belonging to reservation no.:
With purchase date
Name of buyer(s)
Address of the buyer/s
Signature of the client/s consumer/s
Date

IX. CELEBRATION OF THE CONTRACT .

The contracts will be deemed to have been concluded and will produce all the effects provided for by the legal system, when the consent and other requirements necessary for its validity are met, and will be governed by the provisions of Law 34/2002, of July 11, on security services. the information society and electronic commerce (LSSI), art. 23 and 24, in the Civil Code, in the Commercial Code and the other applicable civil or commercial regulations. If you are a consumer, this contract will be deemed to have been concluded in the place where you have your habitual residence. If you are a professional or businessman, this contract will be deemed to have been concluded in the location of the registered office and/or establishment of the company/entity.

X. MODIFICATION .

The company/entity reserves the right to modify or replace these contract conditions if new economic, commercial, regulatory and/or extraordinary circumstances arise that affect the sale of the product and/or provision of the service and/or aspects related to the same ones that justify the modification of these conditions. Unilateral modifications of these conditions for justified reasons will in no case affect the contracting conditions of those products, services or promotions that have been contracted prior to any modification.

XI. REGIME OF RESPONSIBILITY .

The company/entity will not be responsible for problems derived from lack of access or problems inherent to Internet connectivity or electricity networks when these arise from causes beyond its control or from causes that could not have been foreseen. by the parties or that, even if foreseeable, the company/entity has made all reasonable efforts to avoid them or that they were considered as fortuitous causes or force majeure.

The company/entity will in no case be responsible for the delay in the execution of its obligations or for the non-execution of the same, if this non-compliance is motivated by reasons of force majeure, in accordance with the provisions of article 1,105 of the Civil Code. This circumstance will be communicated to the other party as soon as possible. The agreed delivery times will be extended by at least the period of time that the force majeure event lasted. If the cause of force majeure continues for more than three (3) months, either party may terminate these contract conditions.

XII.PROTECTION OF INTELLECTUAL PROPERTY.

HOTELES MANILA, SA is the owner of the domain and the website www.hotelipanemapark.es. The trademark is duly registered in the name of HOTELES MANILA, SA Likewise, the website www. hotelipanemapark.es, including but not limited to its programming, editing, compilation, designs, logos, text and/or graphics, are the property of HOTELES MANILA, SA, and are protected by national and international regulations on intellectual and industrial property. . Therefore, the owner of the rights expressly prohibits the use or reproduction, partial or total (by any physical or electronic means), by third parties, unless there is an agreement or written authorization in this regard.

Access by the user to the website does not grant them any ownership rights over it. HOTELES MANILA, SA will exercise the legal actions provided by law against those who, knowingly and without authorization, carry out any of the detailed acts.

XIII. APPLICABLE LAW AND JURISDICTION .

These general conditions will be governed and interpreted in accordance with Spanish legislation in that which is not expressly established. The parties submit to the jurisdiction of the competent Courts and Tribunals for any issues that may arise or actions that may be taken arising from the provision of the website service and its services and contents, and on the interpretation, application, compliance or non-compliance with what is established. in these general conditions. In the event that the user has the status of consumer, the corresponding Courts and Tribunals will be competent as provided for in current consumer regulations.